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Shipping policy

Create Bespoke Ltd - Shipping & Delivery Policy

Thank you for shopping with Create Bespoke. Please read our shipping policy carefully, as delivery methods, timelines, and requirements vary significantly depending on whether you are ordering standard off-the-shelf items or custom bespoke fabrications.

1. Order Processing & Lead Times

  • Standard / Off-The-Shelf Items: Orders for standard, in-stock products are typically processed and dispatched within 1-3 business days.

  • Bespoke / Custom Fabrications: Because custom items are manufactured to your specific requirements, processing and lead times vary by project. Your estimated production and dispatch timeline will be clearly communicated to you at the time of order or on your official quote. Production lead times commence only after payment has cleared and/or artwork has been approved.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout based on the size, weight, and destination of your items.

  • Standard Parcel Delivery: We utilize trusted national couriers (e.g., DHL, DX, Royal Mail) for smaller items. Once dispatched, standard UK delivery typically takes 1-3 business days, depending on the service selected.

  • Pallet & Heavy Freight Delivery: Large, bulky and heavy items will be delivered via a specialized freight pallet network. Please note: All pallet deliveries are strictly "curbside" deliveries. The driver will use a tail-lift to lower the pallet to the ground at the nearest safe point to your property. Drivers are not insured or authorized to unpack items, dispose of pallets, or carry heavy equipment into your premises. You must ensure you have adequate personnel and equipment on-site to receive and move heavy goods inside.

3. Shipping Destinations & International Orders We currently ship throughout the United Kingdom and to the European Union.

  • EU Customers: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Create Bespoke Ltd is not responsible for these charges if they are applied; they are your sole responsibility as the importer of record.

4. Order Tracking When your order has dispatched, you will receive an email notification from us. If your delivery method includes tracking, this email will include a tracking number you can use to check its status. Please allow 48 hours for tracking information to update on the courier's system.

5. Damages in Transit You must inspect your goods immediately upon arrival. If the external packaging appears significantly damaged, you must sign for the delivery as "Damaged" with the courier. If you discover the item itself is defective or damaged after unpacking, you must contact us immediately (within 48 hours of receipt) at hello@createbespoke.co.uk with your order number and clear photographs of both the damage and the packaging. We will evaluate the issue and make it right in accordance with our Return Policy.

6. Missed Deliveries If a delivery attempt fails because no one is present at the delivery address to receive it, or if a pallet delivery is rejected due to lack of unloading personnel, you may be liable for additional redelivery charges imposed by the courier.

Contact Us If you have any further questions regarding shipping or need to arrange a specific delivery date for a commercial fit-out, please contact us before ordering: Email: hello@createbespoke.co.uk Phone: 0333 8800 833